How do I return my order?

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In most cases, you have the option to exchange or return merchandise either by mail or at one of our retail stores regardless of whether the merchandise was purchased in the store, by phone, or online.


A few exceptions:

  • Stretch Your Payments (powered by Sezzle) orders must be returned by mail.
  • Purchases made through a Sunglass Hut located in one of our retail stores must be returned at the store.
  • Merchandise purchased from the Bass Pro Catalog Outlet store must be returned directly to that retail location.
  • Some items such as firearms are not eligible to be exchanged or returned.

Click on the icons below to view our full Return Policy or detailed instructions for your preferred return method.

Return at Store


Where to go:

Upon entering the store, approach the greeter’s desk to have the returned merchandise checked. Once the merchandise has been checked, you may take it to the Customer Relations Desk for return processing.

  • If the merchandise was purchased at a US store it needs to be returned to a US store
  • If the merchandise was purchased at a Canadian store, it needs to be returned to a Canadian store.

For retail store addresses/contact information, please click here: Store Locations / Events

What to bring:

Please bring your original receipt or order number (found within your Order Confirmation Email) and form of photo ID.

We will make every attempt to process your return without ID, but in some instances, ID will be required. Acceptable forms of ID include US or Canadian Driver's License, US State ID, Canadian Province ID, US Military ID, Laser Visa or Passport.

Don’t have a receipt?

If you do not have the receipt, a valid picture ID will be required. An even exchange or merchandise only card will be issued. Bass Pro Shops reserves the right to limit the number of returns without a store receipt.

How are refunds issued?

If your store receipt reflects that you paid by cash or check, you will be refunded in cash at the store. If you paid with a credit card, a credit will be issued to the credit card you used.

Return by Mail


Returning for a refund instead of an exchange?

All returns for refunds will be assessed a $7.50 fee.


Was the item being returned ordered online or through the catalog?

  • Use Easy Online Returns for the easiest and fastest return experience!
  • Bass Pro Orders: Click HERE to get started and print a prepaid return label. Catalog/Internet (orders).
  • Cabela's Orders: Click HERE to get started and print a prepaid return label. Catalog/Internet (orders)
    • Enter your order number and the email address associated with the order into the designated boxes and click Next to proceed with return. Follow the prompts.
    • We offer the option to print the return label yourself or use a QR code that you can take to a FedEx or Walgreens location to have them print the label for you.
  • Easy Online Returns will begin processing immediately once your return label is scanned and is the fastest and easiest way to get your refund.

Not able to use the Easy Online Returns option or making an exchange?


Returning Damaged or Defective Merchandise?

We will reimburse ground shipping costs to return items that are received damaged or defective.

Please include a copy of the receipt for the return shipping costs with the return form and merchandise. Merchandise should not be shipped COD or via air. Please be aware that some stores who provide shipping and packing services charge extra for these services and those charges will not be reimbursed.

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