In most cases, you have the option to exchange or return merchandise either by mail or at one of our retail stores regardless of whether the merchandise was purchased in the store, by phone, or online.
A few exceptions:
Stretch Your Payments (powered by Sezzle) orders must be returned by mail.
Purchases made through a Sunglass Hut located in one of our retail stores must be returned at the store.
Some items such as firearms are not eligible to be exchanged or returned.
Click on the icons below to view our full Return Policy or detailed instructions for your preferred return method.
Return at Store
Where to go:
Upon entering the store, approach the greeter’s desk to have the returned merchandise checked. Once the merchandise has been checked, you may take it to the Customer Relations Desk for return processing.
If the merchandise was purchased at a US store it needs to be returned to a US store
If the merchandise was purchased at a Canadian store, it needs to be returned to a Canadian store.
Please bring your original receipt or order number (found within your Order Confirmation Email) and form of photo ID.
We will make every attempt to process your return without ID, but in some instances, ID will be required. Acceptable forms of ID include US or Canadian Driver's License, US State ID, Canadian Province ID, US Military ID, Laser Visa or Passport.
Don’t have a receipt?
If you do not have the receipt, a valid picture ID will be required. An even exchange or merchandise only card will be issued. Bass Pro Shops reserves the right to limit the number of returns without a store receipt.
How are refunds issued?
If your store receipt reflects that you paid by cash or check, you will be refunded in cash at the store. If you paid with a credit card, a credit will be issued to the credit card you used.
Return by Mail
Returning for a refund instead of an exchange?
All returns for refunds will be assessed a $7.50 fee.
Was the item being returned ordered online or through the catalog?
Use Easy Online Returns for the easiest and fastest return experience!
Bass Pro Orders:Click HERE to get started and print a prepaid return label. Catalog/Internet (orders).
Cabela's Orders:Click HERE to get started and print a prepaid return label. Catalog/Internet (orders)
Enter your order number and the email address associated with the order into the designated boxes and click Next to proceed with return. Follow the prompts.
We offer the option to print the return label yourself or use a QR code that you can take to a FedEx or Walgreens location to have them print the label for you.
Easy Online Returns will begin processing immediately once your return label is scanned and is the fastest and easiest way to get your refund.
Not able to use the Easy Online Returns option or making an exchange?
Please accept our apologies for any additional time required to process these returns. We remain committed to helping you get your refund or exchange as quickly as possible.
OR write your return/exchange information on a "piece of paper" to include the following information:
First & Last Name
Daytime/Evening phone numbers (indicate best time to reach you in case further information is needed)).
Indicate whether this is a Return or an Exchange.
For Return: Reimbursement amount will be determined by the form of payment used on the order.
For Exchange: Indicate SKU Number, color/size, quantity, description and price of replacement item(s) you desire.
Reason for Return/Exchange
Indicate if item was purchased by someone other than yourself and include as much purchaser information as possible (name, address, phone, e-mail address).
If returning a gift, you may receive an Exchange or Gift Card for future purchase.
If replacement item(s) are more expensive you will need to include a payment method for the difference in price. Please include this in your return information.
For your protection, return items via FedEx/UPS Ground or USPS insured with delivery confirmation. Please do not use Drop Boxes.
Return to: Customer Returns, 501 Cliffhaven Rd, Prairie Du Chien, WI 53821
Returning Damaged or Defective Merchandise?
We will reimburse ground shipping costs to return items that are received damaged or defective.
Please include a copy of the receipt for the return shipping costs with the return form and merchandise. Merchandise should not be shipped COD or via air. Please be aware that some stores who provide shipping and packing services charge extra for these services and those charges will not be reimbursed.
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